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Thursday, December 2, 2010

Career Development: a Background Paper for Brisbane School of Distance Education

INTRODUCTION

For learning is a continuous lifetime process, individuals always want to gain knowledge of something innovative that will make them better, rational and worthy persons. To complement with the dynamic changes of the society and provide the high-end demands of daily life, every individual who thirst for knowledge of information needs superior studies in order to sustain such changes and demands. The emergence of high technology has brought changes to the society. These technological advancements have brought people especially those in the business world to utilise a strategy that would be helpful in enhancing the business value of any organization (Weill and Broadbent, 1999). The intricacies of achieving business achievement through increased efficiency, effectiveness and competitiveness, combined with innovative applications of IT, has heightened the awareness of both IT and business managers towards more strategically oriented approaches for planning and management (Luftman, Lewis and Oldach, 1993).

While it is true that with the fast paced and unprecedented development of the workplace, every learning organisation must grow in correspondence with the changes taking place (Hall and Moss, 1998; Metcalf and Briody, 1995; Watts, 1996). It could also be deemed that careers do change. With the dynamic stages of globalization and world convergence, every person is obliged to deal with the demands of living. In order for an organisation or industry to be more competitive in the marketplace, the administration must always consider the use of a management system and strategy that would sustain the capability, strength and competitive position (Pearce and Robinson 2000; Thompson and Strickland 2003). Industries which consider changes with their management system or any other critical aspects of their business operation are those industries which are aware of the positive benefits that these changes may bring (Yee 1998). Hence, the emergence of effective career management is vital and goes hand in hand with career development.

This paper discusses the concept of career development as applied to Brisbane School of Distance Education particularly focusing on the students’ perspective. Specifically, it argues that the career development process as well as program for students needs constant improvement and intensification through the following considerations:

· improved and integrated curriculum

· more specialized training and orientation

· “theoretical teaching but practical application” policy

· easy access to guidance and counselling services

· updated sources of information for lessons and accessibility

· enhanced communication lines and linkages

· increase of student services

To fully understand the concept of career development and its offered services, a brief theoretical discussion is included. After identifying the needs for career development, implications, benefits as well as challenges are recognized and taken in hand. A concluding section collectively draws the central idea.

Career Development

For the past decades, it has been figured out by experts to plan and design careers. Hence, career management and development was innovatively introduced to serve as the blueprint for success. As applied to an organisational level, it is the key to achieve goals of ensuring the skills and competencies of people for future employment and management of new work and life realities (Moses, 1995). For organisations need people who are multitalented, effective in managing changes, and adaptive to new organisational directions, career management serves as the key for individual and organisational development.

Poehnell and Amundson (2000) argued that the term “management”. The term has been traditionally used but it seemed to be problematic when applied to careers. It may entail a degree of control over career development that is unrealistic in today’s climate of unprecedented organizational change. Although the terms career development and career management are used somewhat interchangeably in career-related literature, in the present study the term “career management” is preferred as it tends to emphasize an active, purposeful approach. However, the interconnectedness of the two synonymous terms is both vital. In an organizational perspective, the application of such concepts is equivalent to the nature of the organizational success.

Career development describes the structure and longitudinal nature of career behaviour, as well as the psychological, cultural, economic, and political influences that involvement strategies might transform in order to facilitate more positive and purposeful career behaviour than would likely occur randomly (Borgen and Young, 1990). Furthermore, agility, strength, precise movement and the ability to deal with continuous change are key attributes in career development (Aldisert, 2000).

In this case, the target of the career development program is the students. In the business setting, developing effective workforce is dependent to the ability of the human resources to grasp and understand instructions. This ability is rooted to the learning experience of the person. Thus, before embarking to the professional world, every person must be fully equipped with the needed essentials to be productive and competitive worker. The most basic starting point of every professional is his/her academic institution and the overall quality of experience acquired during the study period. The school management should always bear in mind that they are accountable for the growth and development of their students particularly in their future careers. In here, students must be given a chance to develop their personalities, abilities, and other aspects helpful in their career development, not only for the advantages that they can get for themselves but also for the organisation. One of the obligations of the an organisation, specifically the management is to be able understand that the primary goal of career development is to help employees analyze their abilities, skills, and interests to better match personnel needs for growth and development to the needs of the organisation (Johnson and Scholes, 1997). Secondly, the company must be able to identify the factors in maintaining a successful career development program. There are three types of planning which relates to career development: Broad Life Planning, Development Planning and the Performance Planning (Johnson and Scholes, 1997). The organisation should incorporate each of these into the career development program. Moreover, the management of the company should be able to identify their general obligations in the area of career development as well as their specific responsibilities to their employees and the organisation (Gallie, 1998).The management should also be able to identify methods for improving the harmony between the individual and the organisation in relation to the development of their career. Lastly, the management should be able to apply career development in the setting of the organisation (Henderson, 1996).

There are organisational activities designed to enhance the career development. In the workplace, these activities include the following: the establishment of the job posting system, the development of career resource centres, the training of managers as career counsellors, the planning, and implementing of career development workshops, human resource planning, and forecasting, utilizing performance appraisals and developing career pathing programs (Eggland, Gilley and Wesley, 1998). According to Zenger (1981), the organisation maintains several fundamental responsibilities regarding career development. The organisation must be able to agree that that career pathing is a vital part of the organisation. Meanwhile, in a study conducted by Magnuson, Norem and Wilcoxon (2003), professional growth provided support for applying the planned happenstance theory of career development to leadership development. With the presence of the aspect of continuous learning in this theory, learning in the organisation occurs.

Generally, career development is a knowledge-based procedure of managing life, learning and work over the years. It covers the provision of services from many different influences and delivery settings to assist people in gaining knowledge, acquiring skills, building attitudes and developing behaviours that help them to manage their career more effectively. Thus, in every given situation, career development varies at some extent due to the fact that each person’s environment and the many factors affecting life (e.g. family, society, school, social policy and the labour market) differ.

The Organisation – Brisbane School of Distance Education: the Need for Career Development

Brisbane School of Distance Education aims for creating quality educational experiences for our community of diverse learners such as Distance students, Overseas students, Travelling students, Medical students, Approved students, Home Schooling students, and School based students.

Preliminary Considerations

- The school already has a centralized source of general information and standard set of policies when it comes to student curriculum and related activities.

- It has guidance and counselling services that addresses the problems and concerns of students.

Significant Observations

- The school involves a general pattern in teaching (e.g. fixed curriculum).

- The school includes a diverse set of learners but only implements similar principles in the development of student’s personality, learning, and career.

With these considerations and observations, there is a need to create specific career development programs and services to every field of learning and expertise in Brisbane School of Distance Education. It can be done through the following methods:

  1. Improved and Integrated Curriculum

In the epoch of various occurrences such as globalisation, industrialisation and technological advancement, the international marketplace including its particular areas and systems is overly affected by the processes intrinsic to these occurrences. Among the observable impacts of such emerging conditions in the professional world is competition. Competition among the various industries in every given economy is rapid and stiff. It is as if ‘survival of the fittest, extinction of the weakest’ trend. Today, as various industries are aiming for competitive advantage and sustainable development among its management and operations, there are numerous actions that are being implemented and are directed to the eventual success and growth of the company’s assets – the people. In competition, there is motivation in every business to improve and develop.

The principles of effective curriculum design that were embedded in the best examples of print-based open learning materials include a number of strategies designed to break down the physical and psychological distance between lecturers and their students. As Walker (1997) contends, education is still about creating a relationship between the teacher and their students, regardless of the medium used. These strategies include using friendly, informal language in the text and inserting information in the materials about the lecturer so that they emerge as a real person and not as some distant machine. In this way, the lecturer's enthusiasm for the content becomes evident to the students and, hopefully, begins to interest them in the material. For this reason, BSDE needs to broaden its satisfactory curriculum through improvement and integration of some other related disciplines. The constant upgrading and incorporation of various yet related fields and subjects that will eventually make its learning outcomes more competitive and practicable is the initial step in career development. A good curriculum is equivalent to competitive capability. BSDE have its REAL EDUCATIONAL OPTIONS in its curriculum areas. Initially, this is proven to be excellent since it promotes diversity among disciplines like Art, Business Education, English, Languages, Learning Teaching Technology, Senior Schooling, Math Graphics, Music, Science & HPE, and Social Science. As seen on the learning outcomes among the students, BSDE provides the necessary learning areas for learning and teaching. With this, there is a call for continuous improvement as demanded by the competition in the professional world.

  1. More Specialized Training and Orientation

In line with the improved and integrated curriculum, the need for more specialized training and orientation is necessary. Driven by the competition in the professional arena, students of BSDE must be trained in the most acceptable and feasible ways. The training that is being rendered by the school must not be limited to micro setting; instead it covers a large scope of application. Bearing in mind, training must be relevant and should establish proficiency in the needed abilities for the future occupation of the student. Workshops/courses facilitated in BSDE must include, career planning, work search, communication, teambuilding, customer service, public speaking, study skills, workplace safety, leadership, recruitment and selection, self esteem and parenting. Overall, the training and orientation of BSDE students must be extensive yet effective in order to be aggressive in the professional arena.

  1. “Theoretical Teaching but Practical Application” Policy

So too, exemplary open learning materials promote deep learning approaches among students. In order to move students beyond superficial approaches to learning, such as memorizing and reproducing information, effective teachers structure learning tasks that require students to think critically and creatively about information (Ramsden, 1992). The best examples of open learning materials did not merely provide students with lecture notes, a set of readings and essay topics, but gibbeted their journey through the content with activities and exercises. These were designed to enhance their ability to evaluate the information and arguments contained in the materials and to apply their newly acquired knowledge to new problems, tasks or situations. By engaging students with the content in this way, these open learning resources were able to inject interaction into the process of distance learning. In this way, they encouraged students to extend and ultimately transform their own knowledge and skills, thereby assisting them to reach some of the deeper levels of learning outlined by Marton and group (1993).

Similar to the above discussions, this policy is seen to be needed in the career development program of BSDE. This policy is common among social and human sciences. The concepts and theories that are learned must be applied instead of just being mere concepts and theories. In here, BSDE must promote more efforts in research and development (R&D) activities as well as on-field or on-the-job experiences. The immersion of the student in the field wherein he/she is plans to work after graduation is truly helpful. Furthermore, the application of concepts and theories learned is reinforced by actual exercises that will test the extent of learning and knowledge absorption. Programs offered in BSDE must target the areas where students and other graduates work with employment agencies, job re-entry programs, government departments, colleges and universities. Positions from these fields must be guaranteed full-time, although there are increasing numbers of contract opportunities. For instance, career development graduates can apply their knowledge, skills and abilities in roles such as career counsellor, workshop facilitator, job developer, and human resources consultant. In BSDE, graduates must be properly employed not under- or totally unemployed.

  1. Easy Access to Guidance and Counselling Services

The guidance and counselling services of every educational institution is fundamental to the growth and environment on the learner. BSDE is performing well in terms of guidance and counselling. As a matter of fact, Student Support Services of the school provides information and support to parents, students, staff and families through a range of Guidance and Counselling services. Guidance Officers at Brisbane School of Distance Education operate within the school context and where necessary network with community agencies and education personnel to deliver professional and personal support. There is no problem in the BSDE guidance and counselling, however ease of access to such services must be maintained. The scope of guidance and counselling services of BSDE include the following:

· Appropriateness of enrolment

· Class placement – learning/adjustment

· Subject selection

· Special education needs

· Planning of student short and long term goal

Moreover, Guidance Officers display in the execution of their duties and posses the following attributes.

· High level teaching ability

· Individual and group counselling skills

· Advanced skills and knowledge in psycho-educational assessment and intervention

· Advanced knowledge and skills in career education and counselling

Again, there is no problem in the guidance and counselling service of the school but there is a need to maintain ease of access, open communication, and information dissemination that such services are ongoing and offered for the benefits of the students.

  1. Updated Sources of Information for Lessons and Better Accessibility

The innovations and emerging trends in the education sectors as well as the development of new knowledge-based information in every field of study prompts learning institutions to update their archives and libraries particularly with the educational materials being used in teaching and learning. BSDE has its library but the question is: does the school management maintain the accuracy and superiority of educational materials? With the aid of IT, BSDE can deal with the demands of current and innovative resources. The presence of the Internet is the mighty element. BSDE only need to update its website and make it more user-friendly and informative.

In business, the Internet allows consumers much greater access to information, opening up the market and undermining monopolies (Eckersley et al., 2003). The Internet enables businesses to automate many operations and create a worldwide, 24-hour/day presence at low cost (Guttmann, 2002). In terms of education and learning, it is said that ICT integration produces many positive implications. ICT enables access to Web sites that would allow students to learn about different cultures around the world (Ngen et al, 2003). Students are also seen more motivated and interested into a subject when daily lessons are incorporated with ICT. The contribution of ICT to improvement has been basically most significant with learning and communication. The internet is one good example of how that works. As quoted from Katz and Yablon (2003), “the internet provides the potential to deliver efficiently, and on the mass scale individualized, highly engaging learning and instructional content to almost any desktop and make information available to the teacher and student any time day and night” (p.49). The internet is also said to provide authentic learning materials to students that are difficult to obtain in a traditional learning situation (Katz and Yablon, 2003). With the use of internet, many believe that learning has significantly become more flexible and content sources much more accessible (Katz and Yablon, 2003). Through the internet, distance learning is possible. The advantages of distance learning include the conservation of time, space, and effort for students (McDonald, 2002). Furthermore, it provides students more flexibility in balancing their academic lives with their personal lives (McDonald, 2002). Distance learning technologies are expanding at an extremely rapid rate. Too often, instructional designers and curriculum developers have become enamored of the latest technologies without dealing with the underlying issues of learner characteristics and needs, the influence of media upon the instructional process, equity of access to interactive delivery systems, and the roles of teacher, site facilitator, and student in the distant learning process. For BSDE, using the conveniences of the electronic media is the only way to update information sources and mode of transmission.

  1. Enhanced Communication Lines and Linkages

Communication serves a number of functions for the organization (Brown, 2001). In production, communication plays its role in the direction, coordination, and control of tasks and activities. It deals with the what, when, and how of the process. Consequently, communication serves as the pathway through which suggestions and insights that would generate change and new ideas in the system are discussed. Communication also keeps and preserves values and relationships necessary to keep the system of the organization collectively.

Effective communication is a necessity in the workplace (Sims, 2002). Researchers and practitioners have long recognized communication skills are critical to job performance, career advancement, and organizational success (Aranoff, 1989; Eckert and Allen, 1986; Harper, 1987). Similarly, Eckhouse (1994) suggested that communication serves four major functions within a group or organization: control, motivation, emotional expression, and information. When employee, for instance, are required to first communicate any job-related grievance to their immediate boss, to follow their job description, or to comply with company policies, communication is performing a control function. On the other hand, communication fosters motivation by clarifying to employees what is to be done, how well they are doing, and what can be done to improve performance. For many employees, their work group is a primary source for social interaction. Feelings of satisfaction and frustrations within the group or organization are being expressed through communication. Thus, communication provides a release for the emotional expression of feelings and for fulfillment of social needs. The benefits of teamwork are hard to measure. Additionally, the intuitive application of teamwork produces positive contributions to organizational performance. According to Firth-Cozens (1998; 2001), the perceived advantages of teamwork to the organization are the following:

- improvement in the financial outcomes;

- reduction of employee turnover and absenteeism;

- enhancement in the quality of care (in health care);

- diminution of conflict; and

- optimal patient outcomes.

Lastly, the final function of communication is related to its role in facilitating decision making. It provides the information that individuals and groups need to make decision by transmitting the data to identify and evaluate alternative choices. All in all and regardless of barriers in the communication process, communication still plays a great role in good group performance (Bryant and Heath, 2000) especially to the operational functions present in the various organizations that operates worldwide. Thus, there is a mandatory need to improve it.

In relation to other discussions above, BSDE must enhance its communication lines and linkages. With this, the need to expand the extent of development is not far at hand. The structure of distance learning as given by BSDE gives adults the greatest possible control over the time, place and pace of education; however, it is not without problems. Loss of student due to lack of face-to-face contact with teachers and peers, potentially prohibitive startup costs, and lack of faculty support are all barriers to successful learning. Thus, there is a need to improved communication linkages.

  1. Increase of Student Services

On this aspect, the increase of student services that are directed to the welfare and development of their future career is dependent on the strategic directions that BSDE upholds.

· Student centred educational programs which utilise the 5 principles of learning and teaching for use in the distance mode.

· Maximised involvement of all members of the school community.

· Strong advocacy for a quality and appropriate curriculum that is responsive to a diverse student community in an ever changing society.

· Effective communication.

· Effective leadership and management that actively promotes school identity, its unique needs, and its place within Education Queensland.

· A strong commitment to induction training and development of all staff, home tutors, and supervisors.

· Optimised use of technology to facilitate program delivery.

Career Development by Constant Improvement and Growth through Planning, Training and Learning

A careful planning and scrutiny will eventually help the individual focused on the chosen area of service. Thus, career management through constant improvement and growth through planning, training and learning is important. In an interview, Rowan Manahan (2004) of Fortify Services, he believed that: “full-on career management requires professionalism, total commitment and large reserves of enthusiasm and energy every step of the way”. He added that career management is not an innate talent but a process to be learned. It is not a ‘frivolous luxury’ but a ‘necessity’ in the workforce. Career management is, at its most fundamental level, all about survival in these increasingly uncertain times. It is about carefully building and nurturing people’s skills and reputation (Manahan, 2004).

In career development, chance is a big opportunity. A chance to develop the manager’s skills and capabilities determines continuous improvement. There are five attitudes that are essential to recognizing, creating, and using chance as an opportunity (Hagevik, 2000):

1. curiosity - which will prompt you to explore new learning opportunities;

2. persistence - which means you exert extra effort despite setbacks;

3. flexibility - which enables you to change attitudes and circumstances;

4. optimism - which will allow you to view new opportunities as possible and attainable; and

5. the willingness to take risks, which will enable you to act in the face of uncertainty.

These five attitudes are applicable to the overall programme of career development services to be offered among BSDE students. Because training and learning are imperative requirements, any form of activity and study can help a student to meet his or her goals. Thus, it can be said that personal and professional learning is significantly related to organisational and attitudinal outcomes. Career development improves the efficiency of the education and training system of BSDE students while supporting the interface with and the requirements of the Australian labour market. Career development plays an important part in raising the aspirations of BSDE students and supporting them to access and manage opportunities that might otherwise be denied to them.

Since BSDE students are yet to established careers in the future, career development services and programmes to be offered for them will help them to make immediate and specific career and learning choices and also lay the foundations for life-long learning and personality development. Career development competencies incorporated into the programme along with career awareness and experiential career exploration enables them to have long-term and productive affiliation to their respective companies.

Career Development and Work-Life Balance

Then again, students must be trained to keep balance in their work and life as a whole. With the teachings of BSDE particularly in career development and to the advantages of the career development programs, a student is expected to deal with the daily pressures and demands of the work effectively and satisfactorily. The extent of work-life balance programs depends on the personal and professional limitations. BSDE must train its students to identify priorities and this could be done through the presence of activities and exercises that will develop the necessary skill.

Career Development, Task Management and Human Resource Management

Task management is defined as the efficient and effective distribution and implementation of the policies and tasks necessary to facilitate a firm's smooth operations in dealing with its customers, employees, and management. It focuses on the careful management of the processes involved in the production and distribution of products and services (Baltzer, 1991). The structure of tasks among the employees strengthens the organizational performance (Watson, Kumar and Michaelsen, 1993). With this fact, career development is necessary in designing task structure that goes hand in hand with the standards of HRM. Also, the experiences of BSDE students can determine their applicability and appropriateness to the job at hand.

Among BSDE students, career development in terms of task management identifies the scope, structure, and other factors affecting the position. By constant planning, training and learning, students will emerge as totally competitive individuals that will serve the benefit of sustained competitive edge of the company in which they will belong – against its competitors. Task management is not only limited on the individual professional level but also to the organizational spectrum. Effective task management is related to existing HR functions and practices inherent in the upper management. In connection to the role of human resource management, Vaughn and Wilson (1994) described a technique to help HR specialists, line managers and interested employees identify previously uncharted career paths for internal transfers using Job Trees. Also, they combined some of the traditional skill identifications with organisational characteristics, work flow patterns, and existing internal and external relationships representing how the organization actually operates. The need for career development in task management is directly associated with the roles and responsibilities of the Target managers in forthcoming organisational operations and transactions. With this, it is not only evident that learning is taking place but also experiential professional development is up.

Implications, Benefits and Challenges

The issues of career mobility and employment relationship cannot be adequately addressed without systematic incorporation of organisations. Given the longstanding theoretical and practical interests in markets and economic development (Bates, 1989; Evans, 1995; Sachs, 1992), important questions related to the impact of career development on organisational practices (i.e. hiring, promotion, and compensation) have yet to receive their share of attention. However, career development effects on every organizational environment are undeniably useful.

Aside from the aforementioned benefits and implications of the career development program for BDSE, generally, one persuasive reason on why organizations offer career development is that the process serves as a means to develop the best employees for the job to sustain corporate competitive advantage. Developing the best person to occupy a position in a company means higher chances of efficiency. Retaining company’s best work assets is sustaining the growing competitive edge of the organisation. Hence, by doing such career development programs, productivity and progression is ensured. Another reason why organizations engage in career management is productivity. The quality of the workforce predefines the possible outputs of the organisation. A weak workforce means poor labour while a strong workforce is more. Productivity is the measurement of organizational growth. By utilizing career management systems, the productivity of the organisation is achievable. Orpen (1994) stated that productivity may come from a dedicated and well-motivated workforce. Through motivation, it can be assumed as the reason or the force behind why a person does well in work. Sometimes, it is also a means to make the person perform better and more efficient.

Aside from organizational results, career development may also help individuals to balance their work and family life, and link their personal career goals to the emerging needs of their employer, industry, or community (Moses, 1995; Simonsen, 1997). This is evident when the student is already working. By means of balancing work and life of employees, the contributions in the progression of the organisation is focused and defined. Since market-dependent firms like multinational and transnational companies have more at stake in maintaining a high level of employee competence, these BSDE and its students should be more likely than others to adapt effective career management processes in favour of human capital. In order for an organisation to take advantage on the effects of career management, career managers and administration should equip people to benchmark their skills, anticipate upcoming skill demands, and commit to continuous learning (Kaye, 1997; Moses, 1995; Simonsen, 1997). These are the biggest challenges affecting career development. During these rapid and competitive changing times, organizations need to help each other to facilitate the achievement of goals and objectives. Organizations must identify specific skills and competencies that will maximize the company’s growth. Balance is not so much a career management variable as it is a life management variable that permits one to achieve career success while remaining satisfied. This explanation would support Moses’ (1999) call for workers of the future to take time to recharge. However, the idea that every employee possesses a succinct picture of the goals and objectives s/he wants to achieve is finite.

The continuing public discussion on the quality of education has nearly overlooked adult readers and learners (Kodrzycki, 2002; Angus and Greenaum, 2003). With the advent of the Information Age comes the ever increasing passion of humans for learning. More and more adults from various economic and cultural orientations, already in the workplace, and with families are seeking to educate themselves to keep up their careers (Duderstadt, 1999). Nowadays, there exists a wide array of options available for learners to do this. They higher education, or their company’s Internet. The choice is entirely in the hands of learners’ themselves. The ways that they seek to educate and re-educate themselves to stay abreast with current trends in their jobs is Distance Learning.

CONCLUSION

Education as the proponent of social change is undeniably evident among the aforementioned theory. With the concept of globalization that is extremely influential to the present times, social changes brought about by distance learning and education as a whole is observable. The traditional applications and approaches towards things are now modernized and create innovative results that may affect the former in a positive or negative way.

The need for career development services is founded in evidence that the development of an individual’s career provides a foundation for that person’s feeling of self-worth and fulfilment. In relation to this case, career development among BSDE student is not far to realized provided that the above discussion are considered, evaluated, and applied.

Career development programs for Brisbane School of Distance Education are argued to be essential yet it needs constant improvement and intensification through the following considerations:

· improved and integrated curriculum

· more specialized training and orientation

· “theoretical teaching but practical application” policy

· easy access to guidance and counselling services

· updated sources of information for lessons and accessibility

· enhanced communication lines and linkages

· increase of student services

Because constant development and growth through planning, training and learning is crucial; BSDE teaches students how to maintain balance between work and life; and it defines the bulk of responsibility falling under a strict implementation of task management and HRM. The implications and benefits of career development among BSDE students and the whole school management and personnel as well are: the process serves as a means to develop and retain the best people for the job to sustain competitive advantage, organisational and employee productivity, and balance of work and family life and link to their personal career goals to the emerging needs of their employer, industry, or community. The bottom line is – the effectiveness of the career development process in making career choices and decisions, managing the organizational and boundless careers, and taking control of one’s personal development is dependent to the predetermined objectives of an individual and the organisation he/she wanted to penetrate.

WORD COUNT: 5, 468 including in-text citation and subsections

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