[Survey Questionnaire] Cooperative Health Insurance in Saudi Arabia

This questionnaire will function as an evaluation tool for the current study regarding the cooperative health insurance in Saudi Arabia. Through your participation, the study will be able to determine the assessment of the employees in relation to the quality, speed of service and other benefits of the health insurance programs in the said country. This research will not only serve as an eye opener for people about health insurances, but most importantly, your answers will serve as the basis for improving such programs.

In answering this questionnaire, kindly encircle the letter of your choice. Thank you for your assistance with this project.

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A. Benefits

1. How does your health insurance program respond to your health needs?

a. Very Good

b. Good

c. Fair

d. Poor

2. In what degree does your health insurance program able to help you?

a. Very Good

b. Good

c. Fair

d. Poor

3. Do you agree that being affiliated to a particular health insurance program is advantageous to an employee?

a. Strongly Agree

b. Agree

c. Fairly Agree

d. Disagree

e. Strongly Disagree

4. What is your general evaluation of your health insurance program in relation to its services and benefits?

a. Very Good

b. Good

c. Needs Improvement

d. Unnecessary

B. Access and Service Delivery System

6. How will you describe your access to the services of your health insurance program?

a. Very Accessible

b. Accessible

c. Moderately Accessible

d. Inaccessible

8. Do you consider your access to the benefits and services of your program a problem?

a. Strongly Agree

b. Agree

c. Fairly Agree

d. Disagree

e. Strongly Disagree

7. Does your program able to provide services with less waiting time?

a. Strongly Agree

b. Agree

c. Fairly Agree

d. Disagree

e. Strongly Disagree

8. How will you describe the service system employed by your health insurance program?

a. Very Good

b. Good

c. Fair

d. Needs improvement

C. Quality and Consumer Satisfaction

9. Do you agree that the services you receive from your health insurance program are of quality?

a. Strongly Agree

b. Agree

c. Fairly Agree

d. Disagree

e. Strongly Disagree

10. Does your program able to provide you with sufficient medical services?

a. Very much Sufficient

b. Good enough

c. Fair

d. Insufficient

11. What is your assessment on your program’s ability to provide customer satisfaction?

a. Excellent

b. Good

c. Fair

d. Poor

12. Does your program regularly improve itself to provide better services and benefits?

a. Strongly Agree

b. Agree

c. Fairly Agree

d. Disagree

e. Strongly Disagree

13. Do you think the program should further improve itself to serve its clients better?

a. Strongly Agree

b. Agree

c. Fairly Agree

d. Disagree

e. Strongly Disagree