Division: T.J. Maxx
Name/Title: Steve Holden
Objective I: Achieve 2.5% Comp. Store Sales Increase
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| Action Programs | Completion Date |
| Chain | · Improve percentage of stores within region achieving a 2.75 benchmark on Team of the Quarter. · Execute Chase roll-out to goal. · Achieve a 3% increase in department 18. | |
| Region 31 | · Will achieve or exceed a 2.75 TOQ Score by ensuring that each district averages a 2.75 rating. With progressive measurements as follows: 1st Quarter-70% of stores in each District 2nd Quarter-75% of stores in each District 3rd Quarter-80% of stores in each District 4th Quarter-85% of stores in each District · Improve Training, Product Knowledge, Customer Service and Staffing in D18. o Each District to select a District Merchandise Champion, either ASM or SM by end of 1st Quarter. o Jewelry to be staffed with the right FT person and validated by DM by 5/18/07. o Merchandise Presentation Manager to complete training with District ASM/SM Champion by 5/18/07. o District meetings to be held by 6/1/07. o Correct PT Jewelry associates hired and trained by 6/15/07.
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| Store |
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FY ‘08 Business Plan - Final
Objective II: Improve Customer Service
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| Action Programs | Completion Date |
| Chain
| · Implement “Prime Time Strategies”, MOD and Front End Coverage Programs. · Improve scores on annual customer satisfaction surveys. · Reduce number of negative 1-800 calls per million dollars in sales. | |
| Region 31 | · Reduce the number of negative calls in the Region by 20% each quarter based on the quarterly numbers from LY. · Will achieve or exceed a 2.75 Team of the Quarter Recovery / Cleanliness Score by ensuring that each District averages a 2.75 rating. With progressive measurements as follows: 1st Quarter- Each District to average 2.50. 2nd Quarter- Each District to average 2.65. 3rd Quarter- Each District to average 2.75. 4th Quarter- Each District to average 2.75.
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| Store |
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FY ‘08 Business Plan - Final
Objective III: Improve Store Operational Performance
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| Action Programs | Completion Date |
| Chain
| · Attain shortage goal. · Improve KPI performance with emphasis on giftware damages. · Improve SPH. · Meet budget for “Four Wall” controllable expenses including payroll. | |
| Region 31 | · Region will reduce giftware damages by 10%. o The Region will create a strategy to improve performance in the top twenty stores. o Each District will meet it’s damage reduction goal. · Region will reduce shoe mismates by 10%. o Each District will meet it’s shoe mismate goal. · All Districts will achieve their Controllable Expense budget and Monthly Payroll Plan for FY 08. | |
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FY ‘08 Business Plan – Final
Objective IV: Organizational Development
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| Action Programs | Completion Date |
| Chain
| · Reduce talent gap; each region to have RVP and AVP candidates ready in 1-3 years; back ups in place in each district. Utilize both internal and external talent. · Ensure that development plans are in place and executed with emphasis on high potentials and marginal performers. · Improve diverse representation at each level of management. · Improve FT/PT ratio while achieving associate attrition goal. | |
| Region 31 | · All Districts will implement an effective Manpower Management Strategy that includes: o The Right Management Team-with one or more promotable ASMs. o The Right Coordinator Team-with one or more promotable Coordinators. o Each Store is fully staffed and has back up candidates, both internal and external. · The Manpower Management Strategy will be in place by end of 1st Quarter with progressive measurements as follows: 1st quarter- 55% of Stores attaining the goal · Each District will have a Management development plan written and in place by 5-1-07, with Regional follow up quarterly. · Every District will lower their associate attrition by two percentage basis points over the course of the year while maintaining a PT/FT ratio of 70/30. · All Districts will improve and or maintain Diversity representation in alignment with their market demographics. | |
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