[Essay] The E-Government Improvement Initiative

Organizational development among the members of the public has been the common practice at present through the use of information technologies and access such as the Internet. The e-government initiative among developed as well as developing countries has been undergoing in the hope of creating better, faster and more efficient delivery of public service to the people. Traditionally, organization development approaches such as technological innovation in organizational operations are only common profit-seeking companies and firms that belong to the private sector. But with the increasing demands of efficient service delivery brought about by globalization trends, both the private and public sector have been confronted with issues and innovative means of increasing satisfaction among client groups and individual customers.

The New Public Management (NPM) approach has been implemented widely among different government agencies and offices so as to improve the operations within the public sector. The NPM approach is an organizational framework which made possible the conglomeration of flexible and long-term goal appraisal commonly practiced by firms and companies in the private sector and the transparent and efficient operational practices among organizations in the public sector. At present, a lot of governments are conducting electronic transformation initiatives in order to assess the added value among offered public services through performance measurement measures. The NPM approach is an organizational management design that reformed the contemporary public organizations for them to be at pace with the inevitable technological advancements of the modern world (Pollitt, 1993).

Among the government institutions that are already utilizing their e-transformation initiative include the United States, United Arab Emirate, member countries of the European Union, and Canada who started bench-marking processes for the succeeding public organizations and establishments that are considering the use of the NPM approach implemented through the electronic transformation of offered public services (UNDPEPA, 2001). Through e-government initiatives, members of the public sector are able to communicated and transact businesses using online connection or the Internet. Information are highly managed through the e-government system thereby increasing the satisfaction level of the clientele. Moreover, work outputs among government and other public organizations are likewise increased (OECD, 2001).

References:

OECD PUMA (Public Management Committee) 2001, E-Government: Analysis Framework and Methodology

Pollitt, C 1993, Managerialism in the Public Services, 2d ed. Oxford: Blackwell.

UNDPEPA 2002 Benchmarking e-Government: A global perspective assessing the UN member state http://unpan1.un.org [accessed 15 August 2004].