Introduction
Healthcare professionals are working together to find appropriate solution for the cases of their different patients. From viral diseases to physical injuries, the healthcare providers are always ready to provide attention. All of the healthcare professionals are working with the essence of care, knowledge, skills, and experience to promote health and wellness.
Background of the Study and Problem Statement
Aside from the truth that the healthcare are contributing for the health and wellness of the people, there are still issues involved in the services they provide for all. The fundamental principles of the ethics of care are already in the main stream of the healthcare process. Still, the problem is about the satisfaction the patients received from the provided healthcare assistance. From the past healthcare studies, the main focus is centered in the innovation, development, and mixing with different technological features in order to obtain the efficiency in providing care services for the patients. But from all the interventions and innovations the professionals created, they often forget on how effective or on what level of satisfaction those innovations gave to the patients.
Purpose/Objective of the Study
The purpose of the study came from the rate of return of the patients in the healthcare facility. There are two key ideas regarding the return of the patients and its either they are satisfied on the service provided or not. Through the assessment on the level of patients’ satisfaction with primary health care services in healthcare facility the main ideas in the return of the patients can be determined and the fulfillment of the goal of health and wellness can be achieved.
Research Questions
The study has three main revolving questions in the measuring the satisfaction of the patients in the kind of services provided by the healthcare workers. The questions are enumerated are as follows:
a. What are the issues involved in the decisions of the patients in returning in the healthcare center or hospitality?
b. What are the considerations that can be applied in measuring the patient’s satisfaction?
c. What are the evidences that an improved quality of care can deliver the patient’s satisfaction?
Literature Review
The return of the patient in the healthcare facilities maybe related in the socio-demographic factors such as the feelings of the symptoms or side effects after the major operation (Shaheen and Souqiyyeh, 2007). The satisfaction with the healthcare can be affected by the said factors which enable the healthcare providers’ additional workload and responsibilities and may contribute to the level of rehabilitation. Of course, that action is very necessary to promote the continue wellness of an individual. The idea of being responsive to the needs the patients is related to the assistance that a healthcare worker can provide. The achievement in the responsiveness domain can contribute directly to the patient’s welfare, as well as through the improvement of health therefore; there is a great level of expectations and impact of health (Silva, 2000). The lack of a conceptual framework is considered to have been a major constraint in developing good satisfaction measures.
Methodology
The applied methodology is the popular use of the surveys on their patients. The questionnaires will give way to the analysis of the level of satisfaction. The patients are also allowed to indicate their suggestions to improve the satisfaction level that they can receive in the hospital.
Randomization in Data Collected
The data collected will be randomized according to the five levels of satisfaction. Accordingly, each will be assess as Excellent, Very Satisfied, Satisfied, Not Satisfied, and Poor Performance. The assessment will be based on the questionnaires on how they will assess the hospital.
Analysis Work Plan and Limitation
Patient’s satisfaction levels are increased by the doctor’s conversations with the patient. The longer visits of the patients increase the satisfaction and the feedback they received can be generated from their experience in the facility. Meanwhile the shorter visits only imply that the patient is less satisfied in the service of the healthcare providers. Other than that, there are other elements that serve as factors in assuring that the patients are satisfied. They are enumerated as dignity of the healthcare providers, autonomy over the process, confidentiality of the patient’s information, prompt attentions given to the patients, quality of the basic amenities, access to social supports during care, and the choice of the care provider because some of the patients focus on the gender and the relationship that can increase the satisfaction level (Silva, 2000). There is also a weak evidence that the older people can be easily satisfied than of the younger generation (Chen, et al., 2006). This idea is probably because the young people are more active to work or studying. In addition, if the healthcare organizations are looking for an improvement in the satisfaction, they should also focus on the improvement on the management, organization and the primary care services to achieve the quality of the health and wellness (Al-Ahmadi and Roland, 2005).
Comparison with Previous Studies
From the previous studies, there is a difference between the patients’ satisfaction and responsiveness. Patient’s satisfaction focuses on the clinical interaction in specific health care settings. It also covers both medical and non-medical aspects of care with the complex mixture of perceived need, individually determined expectations and experience of care. Meanwhile, the responsiveness evaluates the health system as a whole. Its main focus is on the non-health enhancing aspects of the health system as it evaluates the individual’s perceptions of the health system against the universal expectations (Silva, 2000). Both studies only show the main concern in improving the quality of health care to achieve the levels of patient’s satisfaction. Saying that healthcare is facing critical challenges worldwide, therefore they must engineer the products, services, and procedures with the purpose of providing care and satisfying the concerns for the individuals (Benatar and Rensburg, 1995).
References:
Al-Ahmadi, H., & Roland, M., 2005. Quality of Primary Health Care in Saudi Arabia: A Comprehensive Review. International Journal on Quality Health Care, Vol. 17, No. 4. [Online] Available at: http://www.ncbi.nlm.nih.gov/pubmed/15883128. [Accessed 12 Jan 2010].
Benatar, R., & Rensburg, H., 1995. Healthcare Services in a New South Africa. The Hastings Center Report, Vol. 25, No. 4.
Chen, H., et al., 2006. Satisfaction with Mental Health Services in Older Primary Care Patients. Journal of Geriatric Psychiatry, Vol. 14, No. 4
Shaheen, F., & Souqiyyeh, M., 2007. Guidelines for evaluation and Conservative Management of Chronic Kidney Disease Patients in Saudi Arabia. [Online] Available at: http://www.scot.org.sa/Saudi Guidelines 00 Saudi Guidelines management of CKD patients 2006.doc. [Accessed 12 Jan 2010].
Silva, A., 2000. A Framework for Measuring Responsiveness, World Health Organization. [Online] Available at: https://www.who.int/healthinfo/paper32.pdf. [Accessed 12 Jan 2010].
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